thredUP Online Children’s Consignment: Review + exclusive discount

by Melody on August 28, 2012

Update: It looks like some of you have had trouble with the selling process through thredUP.  Until I can confirm for myself, I won’t be posting any more deals from this company.  Sorry for those of you that have had trouble!

thredUP is an online children’s consignment sale that I have been wanting to check out, so I was really excited when they contacted me to give it a try.  They offer clothes of all sizes for boys and girls at seriously reduced costs.  Not as cheap as you would find at a yard sale, but these are all clean, inspected and you know exactly what you are getting.  Plus, you can browse in the peace and quiet of your own home instead of hauling the kids from sale to sale and hoping they don’t break something (is that just me?).

The site is super easy to search, you can look for certain brands, types of clothing or search by size.  At any given time, they have tons of different brands like GAP, Gymboree, Ralph Lauren, Children’s Place and much more.  When your child has outgrown the clothes, you can order a thredUP bag, fill it with your items and send it back.  You can earn from 20-40% of each item’s resale value!

My Review

I was able to get 2 pairs of jeans (Levi’s and Children’s Place), a long-sleeved Children’s Place shirt and a pair of good-quality H&M sweats for just $20.  The pictures showed the cut and style of each item really well, so there was no question as to what I was getting.  My items arrived quickly and the email correspondence was helpful.

I found the site really easy to search, with one minor complaint.  I was looking for a pair of shoes for my son, but since they sell from so many different brands, the sizes were all different.  It wasn’t super easy to search for a specific size (say, a toddler 10) as there may be only one brand that actually called their size a toddler 10.  The easiest way to search the shoes was to choose “Boy” and scroll through all the different pairs, which was a bit of a challenge.

When the clothes arrived, they seemed to be in really good shape.  When I went to wash them all, I did find a wad of gum in one of the pockets.  I was really bummed, as I wanted to give thredUP a really good review.  However, when I contacted their customer service department, they were seriously on the ball.  They emailed back almost immediately with an apology and applied a new credit to my account almost instantly.  I was then able to order another pair of jeans and didn’t even have to return the pair with gum in the pocket, very little hassle.  After I placed my second order, they sent a quick follow-up email making sure everything had been handled satisfactorily.  I was impressed.

Overall, I was really happy with my experience.  All the clothes that arrived (without gum!), were in great shape and almost like new.  This was a great way to add a few items to my son’s preschool wardrobe without breaking the bank.

For those of you would like to try thredUP, I have an exclusive discount for you!  Use promo code TU10 at checkout to save 10% off your entire order.  Shipping is free with orders of $40 or more.  Click here to check it out.  It also looks like you can share with your friends via Facebook or email and you both will get $10 off your purchase in the form of a credit.

Please let us know if you have tried this service and your thoughts.  I will definitely be ordering from them again!

Disclosure: thredUP did provide me with a $20 credit to try out their site, but obviously the opinions are all mine.  I found the pricing to be very fair and was really impressed with their customer service.

Disclosure: This post may contain affiliate links. When you click on these links, you are supporting this blog. Thanks!

{ 9 comments… read them below or add one }

Ginnie August 30, 2012 at 11:16 pm

Beware before sending them items to sell. Look up reviews online. There are many with stories like mine. I sent a bag stuffed full of 30+ items, all name-brand and they “declined” all but 5 inexpensive pieces. The stuff they didn’t accept included Land’s End, TCP, even a VanHeusen 2-pc suit that my son wore ONCE for 3 hours, several NWT and NWOT items, and more. I got less than $10. They can’t be making much money by declining to “accept” (and then sell) so many items from so many people, so I’m starting to suspect that they are selling the “declined” items elsewhere (you don’t get the declined stuff back; they say they give it to charity or “recycle” the fabric.)

I am an experienced consignor. I’ve successfully sold over a thousand dollars worth of my children’s clothing at some pretty strict consignment sales, so I’m very familiar with what to look for…it’s not like I sent them Circo clothing that was washed 20+ times!

I did purchase a box of clothing from them, and it was all as described (although, IMO, a bit expensive for used clothing especially with shipping.)

Just proceed with caution! Look at their BBB rating too…a big fat “F”!!

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Melody August 31, 2012 at 7:23 am

Thanks so much for your feedback Ginnie, I appreciate it!

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Amy November 30, 2012 at 4:16 am

Seller beware! Ginnie’s experience was just like mine. I feel as though I was swindled by ThredUP.

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A Ojuri December 18, 2012 at 6:59 am

I would be careful about this company. They have a ton of complaints on the BBB website.
I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them.
Just a tip.

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Lindsey December 21, 2012 at 10:49 am

Similar story to the comments above. I sent a bag of ok stuff (some 10 plus years old) to see how things worked. I was paid amost $70 for the bag. I was super excited and thought it was legit so I decided to send a couple of bags of very nice things. Abercrombie button down shirts that were in perfect condition, Gap Kids shirt with tags still on, Gymboree jeans that had only been worn a couple of times, Ralph Lauren and Gymboree button down shirts and many other very nice things. I washed and inspected all of these items and was careful as to what I sent in. In these bags I also threw in some older cheaper items (chilrens place, okie dokie, baby Q). Thred Up accepted the older, cheaper, more worn items and did not accept many of the nicer items. Now, the reason I am starting to believe this is a scam is I have ordered clothes from them. I recieved a pair of shorts that were so worn looking that they will be my daughters play shorts this summer. They have items on their site that look old and out of style, but they reject many of the newer, nicer items. Like so many other people, I believe that Thred Up makes some money off of the nicer things that they reject. Now, I do understand that it is the sellers risk for sending items to them, but they should be consistent and honest with their buying practices. Just very interesting how they accept the cheaper, worn items, but many of the nicer more expensive items are rejected.

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Rebecca December 28, 2012 at 12:00 pm

Same story as above, good thing you have notated your review. BEWARE of sending anything to them as you will get ripped off and they do not seem to care!

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aimee January 14, 2013 at 4:51 am

I too sent in a full bag of clothing (most of it boys sizes that they didn’t even have much on their site) only to get 80 cents for one shirt that they chose. The rest of the clothing (that met all of their criteria online) who knows what happened to it. I was told my other items were not chosen due to stains and tears which is completely untrue.
ThredUp may be a great place to buy clothes from, but DO NOT take the risk of sending your clothes there. Support your local consignment store or even ebay.

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Linda March 29, 2013 at 1:06 am

Same thing happened to me I sent a pair of womens gap jeans NWT $68 price tag on them when I questioned all the items they did not but they sent me pictures of all items not bought with a gloved womens hand pointing to what was wrong with the items not accepted the jeans were labeled too worn THEY WERE BRAND NEW!! the gloved hand was holdin up the bottom of the leg showing a slight bit of a of a rough spot of the hem but it was in same spot in both legs THEY WERE MADE THAT WAY!! Someone from that company took home a new pair of gap jeans on me! Seller beware!

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Lauren May 15, 2013 at 3:36 pm

35% OFF + FREE SHIPPING on Your First Purchase at ThredUp.com. Use Code: KPC35 through 6/30/13.

Reply

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